SHIPPING

SHIPPING POLICY 
Standard Delivery (3-5 Working Days) - £1.50
FAST Delivery (1-2 Working Days) - £4.95
The above shipping rates apply to UK Mainland addresses only. Any adjustment due to a non UK Mainland or International address will be applied/calculated at the checkout.)
We aim to ship all orders within 24 hours on all FAST Delivery orders, and within 48 hours for all Standard Delivery orders 
Orders are despatched Monday - Saturday only
Standard Delivery Heavy Items (3-5 Working Days) - £5.95
(Items weighing over 4lbs are subject to an alternative shipping fee.)
Courier Info 
All UK Mainland orders are shipped via Royal Mail. DPD are used for non U.K. Deliveries & occasionally FAST Delivery orders. 
Order Tracking
If a tracking number is provided by Royal Mail, we will update your order with the tracking information
ONLINE RETURNS POLICY 
Items must be returned within 7 days of your parcel arriving.
Items must be unworn and unwashed.
Shoes must be tried on indoors.
Items must have all tags attached.
Sale items under £15 are non-returnable

How long does it take to process my refund?

We aim to process your return as soon as possible. Please note that it can take 3-5 working days for the payment to show in your account.

Can I exchange an item?

Yes, we are more than happy to process exchanges for you. You can either email (ravelloalnwick@gmail.com) or call us on 01665 602282.